Face to Face Administrative Specialist II

Summary

Face to Face Administrative Specialist responsibilities include day-to-day operations of Hospice face-to-face needs. Support/assist Hospice and Palliative team members to ensure face-to-face visits are assigned appropriately and completed on time. Assist Palliative Administrative team with Palliative needs if they arise.

Face to Face Administrative Specialist Responsibilities

• Daily report management within HCHB to obtain  upcoming face-to-face visits

• Manage SalesForce list that support face-to-face scheduling

• Manage various communication channels for the team, including emails, phone, and Teams chats.

• Serve as a primary contact, advocate, and source of information for Hospice and Palliative field staff, and Hospice operations.

• Assist in training new hires by developing training plans, materials, and schedules.

• Manage scheduling platforms, such as HCHB and Outlook.

• Collaborate with leadership to review current processes and assist in implementing process improvements.

• Demonstrate excellent customer service, both internally and externally.

• Understand and effectively communicate HIPAA compliance, corporate compliance, and client confidentiality.

• Ensure compliance with local, state, and federal regulations.

• Uphold the Company's Core Values and Core Competencies.

• Perform any additional duties assigned by the supervisor.

Face to Face Administrative Specialist Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A minimum of 2 (two) years of experience in Palliative, Hospice, or Home Care preferred

• Bachelor’s degree in a health-related field preferred

• Medical records experience preferred Job Description

• HCHB experience strongly preferred

• Strong written and verbal communication skills

• Teamwork orientation

• Able to take and follow through with delegated tasks and accountability

• Resourcefulness in problem solving

• Proven data analysis skills with previous use of an electronic health record

• Proven organizational skills and ability to prioritize work to meet the needs of the agency

• Intermediate proficiency in Microsoft applications: Excel, Word, Outlook, PowerPoint

• Ability to provide excellent customer service and demonstrate strong cultural competency

• Ability to adhere to strict confidentiality guidelines

Certificates, Licenses, Registrations

Must have and maintain in good standing professional license, certificate, or registration, as applicable.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently lifts and/or moves up to Select 20/50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Select description relevant to Field (top) or Office (bottom). While performing the duties of this position, the employee may travel by automobile and be exposed to changing weather conditions.

Comments

This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.

About Graham Healthcare Group:

As an innovator in an evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years. In the last several years, our solutions have been successfully integrated across the healthcare continuum.

Join the Graham Healthcare Group and enjoy the following benefits:

• Competitive Pay:  With opportunity for advancement 

• Health and Welfare Benefits:  Various medical, dental, and vision insurance options for you and your family to choose from. 

• Supplemental Benefits: Company paid life insurance and disability benefits.  Also, pre-tax FSA and HSA plans are offered. 

• Generous PTO Packages.

• Retirement:  Save for your future with our company offered 401k plan and pension.

• Company-Paid Education Programs:  Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan. 

Benefits may vary based on your employment status.

NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.

By supplying your phone number, you agree to receive communication via phone or text.

By submitting your application, you are confirming that you are legally authorized to work in the United States.

JR# JR247416