Home Health Scheduling Supervisor
Graham Healthcare Group Troy, MichiganResponsibilities
Location Troy, Michigan
Company Graham Healthcare Group
Job Type Full time
Date posted 01/29/2025
Graham Healthcare Group is seeking a Scheduling Supervisor who responsible for the efficient scheduling of all Patient Service Coordinators (PSC), ensuring availability of training and tools, personnel reassignment to regions as needed, and close coordination with production supervisors to meet or exceed timely delivery of care. The Scheduling Supervisor is a hybrid role that may be required to work in an office (closest to home) or remote.
Scheduling Supervisor Responsibilities:
Serves as a central point of escalation to address scheduling – patient prioritization, and concerns.
Creates and manages shift accountability 7 days a week and holidays for the centralized patient service coordinators (PSCs) responsible to assign clinicians to patients.
- Optimizes Patient Service Coordinator output
- Ensures adequate Patient Service Coordinator coverage per branch
- Ensures clear communication of expectations and reviews performance
- Delivers coaching and feedback to support Patient Service Coordinator development
- Responsible for creating and conducting training sessions to support Patient Service Coordinator development and maintain team proficiency
- Manages the daily workflow and day-to-day operations of the Patient Service Coordinator team
Coordinate timely scheduling of patient visits based on clinician availability
Actively monitors HCHB patient-related workflow, web scheduling, and Smart Scheduling by using reports such as smart scheduling, visit dispatching, pending referral tracker, and other assigned reports
- Accountable for deploying both existing and new features of the scheduling technology with their team as necessary
Management Skills
- Ensures their staff members understand procedures and assist in the implementation of changes that meet the needs of the organization
- Promotes an environment for team members to work together to achieve goals.
- Help foster a supportive and engaging work environment to encourage team involvement and engagement
- Continuously provide support and exemplify best practices
- Consistently exhibits a positive attitude and desire to comply with Graham Healthcare Group corporate culture.
Scheduling Supervisor Requirements:
- · Management of team schedules for shift coverage required.
- · Experience with Office 365 – Word, Excel, One Note and Teams required.
- · Ability to collaborate, gain credibility, and influence others.
- · Demonstrates the willingness to proactively understand process and gathers information that supports meaningful recommendations.
Scheduling Supervisor Experience:
- Associate or bachelor’s degree highly preferred.
- Previous clinical setting experience with medical terminology use required
- Minimum of 4 years of prior home healthcare experience required.
Join Graham Healthcare Group and enjoy the following benefits:
Health and Welfare Benefits: Various medical, dental, and vision insurance options for you and your family to choose from.
Supplemental Benefits: Company paid life insurance and disability benefits. Also, pre-tax FSA and HSA plans are offered.
Generous PTO Packages: 15 days PTO that grows with your tenure, 6 paid holidays, 1 personal day.
Retirement: Save for your future with our company offered 401k plan and pension.
Company-Paid Education Programs: Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan.
Benefits may vary based on your employment status.
NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
By supplying your phone number, you agree to receive communication via phone or text.
By submitting your application, you are confirming that you are legally authorized to work in the United States.
JR# JR244984
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