Hospice Intake Analyst
Residential Home Health and Hospice Troy, MichiganLocation Troy, Michigan
Company Residential Home Health and Hospice
Job Type Full time
Date posted 09/20/2024
Job Description
We’re looking to add to our extraordinary care team. Grounded by our belief that outstanding care is best delivered in a team-based environment, our Hospice Intake Analyst will partner with our field staff and leaders to provide the best support to the patients that we serve.
Our high value rewards package:
- Up to 23 paid holiday and personal days off in year one
- DailyPay: Access your money when you want it!
- Industry-leading 360 You™ benefits program
- Company paid emotional health and wellness support for you and your family
- Adoption assistance
- Access to Ramsey SmartDollar
Certain benefits may vary based on your employment status.
What you’ll do in this role:
- Serves as the first line of customer service for external and internal customers.
- Professionally responds through electronic referral platforms within the specified time requirements.
- Performs reverse marketing in coordination with the local BD Leader to reinforce messaging, stay top of mind and present information where it may be of value.
- Meets assigned key performance indicators (KPIs).
- Receives and documents patient referrals to hospice services through electronic referral systems, ensuring compliance with applicable coverage criteria.
- Coordinates and communicates with Hospice Centralized Intake Coordinators or designee to enter referrals into Homecare Homebase.
- Gathers appropriate information to assist the clinical team in scheduling an evaluation visit.
- Provides the appropriate information from the eReferral system to the Hospice Centralized Intake Coordinator to ensure complete referral information.
We are looking for compassionate Hospice Intake Analyst with:
- High School diploma or GED equivalent.
- Experience working in an environment where timeliness and quality of response were measured and impacted business results.
- Hospice or Home Health experience, preferred
- Experience customer facing in sales or operations, preferred
- Reliable internet service and ability to office from home with minimal disruption to the workday.
Questions? Call us at (888) 444-0454.
We are an equal opportunity employer and value diversity at our company.
NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
By supplying your phone number, you agree to receive communication via phone or text.
By submitting your application, you are confirming that you are legally authorized to work in the United States.
JR# JR242062
Jennifer Quinones Hospice Nurse
"The support from staff, supervisors, and Medical Directors is great. The education is top notch, too. They always want to give us more, so we can be the best there is. I tell people I can't believe how much time I wasted before coming to work here!"
Wendy Bongero Sr. Vice President of Operations, Hospice
“Leaders who don’t listen to the people on their teams are blowing a huge opportunity. No one knows better than the clinicians what our patients need.”
Carrie Dodge Sales
Residential’s positive culture has given me the confidence to expand my skill set and grow in my career.