Hospice Triage Supervisor
Graham Healthcare Group Troy, MichiganResponsibilities
Graham Healthcare Group is hiring a Hospice Triage Supervisor to join our dynamic team! The Hospice Triage Supervisor will organize and direct hospice care. Is experienced in nursing, with emphasis on community health education/experience. Build from the resources of the community to plan and direct services to meet the needs of individuals and families within their homes and communities. This position can be remote depending on location.
Hospice Triage Supervisor Job Responsibilities:
• Assume responsibility for notifying the Clinical Supervisor or follow up needed promptly during business hours
• Responsible for all triage calls during the assigned business hours
• Responsible for reporting all information to team at the end of the shift, as well as syncing back electronic documents in a timely fashion
• Stay up to date with current memos and updates to system, read emails, and communicate with team
• Participate in the interviewing process when hiring new After-Hours employees
• Collaborate with the Clinical Supervisor when new After-Hours employees are hired to formulate training schedules to include peer review of facility charts and hospice documentation at 30, 60, and 90 days
• Work across the interdisciplinary teams to integrate new staff into your own caseload, ensuring effective transitions of patients, facilities, and referral sources
• Train professional staff and After-Hours staff on how we work as part of the interdisciplinary team
• Work on an ongoing peer review process
• Mentor After-Hours staff who may be struggling with patients, facilities, or a family
• Be a voice for the department when changes are being considered
• Advocate for all After-Hours staff members
• Be a resource to staff when questions come up to various work issues
• Collaborate with Clinical Supervisor r/t clinical meetings
• Develop, implement, and evaluate orientation
• Provide supervision and direction for field staff and act as liaison between field and office staff
• Evaluate and address customer concerns, including documentation and resolution
• Communicate with marketing personnel regarding customer issues that arise and may affect referral source relationships
• Follow up as needed and appropriately with management staff pertaining to any concerns regarding patient care
• Communicate with clinicians and physicians when adult protective services referral required
• Participate in staff meetings, may prepare agendas and in-services
• Distribute monthly staff meeting information to staff not attending
• Perform annual performance evaluations on field staff
• Supervise assigned field staff
• Maintain Medicare guidelines regarding consents, ABN, non-provider coverage forms
• Perform field visits as needed
• Participate in ongoing education
• Comply with Company’s Core Values and Core Competencies
• Perform other duties as assigned by supervisor
Hospice Triage Supervisor Qualifications/Requirements:
• Associate degree from an accredited School of Nursing
• A minimum of two (2) years of experience working as a Registered Nurse including Hospice experience
• Proficiency in HCHB, HBSS, and Outlook
• Hospice experience
• Ability to use good and sound clinical judgment
• Ability to document accurately and appropriately
• Must hold, in good standing, a license as a Registered Nurse
• CPR certification
• Empathetic, non-judgmental, tactful, responsible, and organized
• Understand the team approach and be a supportive team member
Certifications, Licenses, Registrations
Must have and maintain in good standing a professional license, certificate, or registration, as applicable. completed for you)
About Graham Healthcare Group:
As an innovator in an evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years. In the last several years, our solutions have been successfully integrated across the healthcare continuum.
Join the Graham Healthcare Group and enjoy the following benefits:
- Competitive Pay: With opportunity for advancement
- Health and Welfare Benefits: Various medical, dental, and vision insurance options for you and your family to choose from.
- Supplemental Benefits: Company paid life insurance and disability benefits. Also, pre-tax FSA and HSA plans are offered.
- Generous PTO Packages.
- Retirement: Save for your future with our company offered 401k plan and pension.
- Company-Paid Education Programs: Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan.
Benefits may vary based on your employment status.
NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
By supplying your phone number, you agree to receive communication via phone or text.
By submitting your application, you are confirming that you are legally authorized to work in the United States.
JR# JR248609
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