Journey Counselor
Residential Home Health and Hospice Lansing, MichiganLocation Lansing, Michigan
Company Residential Home Health and Hospice
Job Type Full time
Date posted 11/22/2024
Job Description
At Residential Home Health and Hospice (‘Residential’), we’re looking to add to our extraordinary care team. Grounded by our belief that outstanding care is best delivered in a team-based environment, our Journey Counselor will partner with our field staff and leaders to provide the best support to the patients that we serve.
With our 20-year track record, Residential is a strong leader in the industry. We are consistently named a Top Workplace by our employees and genuinely care where you are in your career path.
Our high value rewards package:
- Up to 22 paid holiday and personal days off in year one
- DailyPay: Access your money when you want it!
- Industry-leading 360 You™ benefits program
- Company paid emotional health and wellness support for you and your family
- Adoption assistance
- Access to Ramsey SmartDollar
Certain benefits may vary based on your employment status.
What you’ll do in this role:
- Manage Journey patient census and referrals for the assigned area from Journey candidate list, Journey Administrative Assistant, Customer Service, Clinicians, and other sources
- Review all assigned patient charts to determine eligibility and appropriateness for the Hospice benefit and prepare for conversations with the patient, family, and/or caregivers
- Make initial phone calls to all new Journey referrals to schedule home visits as well as follow-up calls to maintain contact with the patient and assess patient decline
- Conduct patient visits for the purpose of building relationship with the patient and/or family and in-depth discussion of the hospice benefit when appropriate
- Maintain Journey patient charts, documenting all Journey visits and contact in Journey Visit/Phone call notes or as Coordination notes when applicable
- Build relationships with and maintain effective communication with Clinicians to ensure effective collaboration for addressing patient needs
- Assist clinicians in a more accurate understanding of the philosophy, goals, eligibility, and benefits of Hospice care
We are looking for a compassionate Journey Counselor with:
- High school diploma/GED required
- Bachelors Preferred
- Prior home healthcare or relative work experience in the healthcare industry preferred
- Understanding of the hospice philosophy preferred
Questions? Call us at (888) 444-0454.
We are an equal opportunity employer and value diversity at our company.
NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
By supplying your phone number, you agree to receive communication via phone or text.
By submitting your application, you are confirming that you are legally authorized to work in the United States.
JR# JR243658
Jennifer Quinones Hospice Nurse
"The support from staff, supervisors, and Medical Directors is great. The education is top notch, too. They always want to give us more, so we can be the best there is. I tell people I can't believe how much time I wasted before coming to work here!"
Wendy Bongero Sr. Vice President of Operations, Hospice
“Leaders who don’t listen to the people on their teams are blowing a huge opportunity. No one knows better than the clinicians what our patients need.”
Carrie Dodge Sales
Residential’s positive culture has given me the confidence to expand my skill set and grow in my career.