Regional Intake Manager

APPLICANTS CAN SIT REMOTELY IF THEY LIVE IN MICHIGAN

SUMMARY

The Regional Intake Manager is responsible for the team assigned to prepare, transcribe, and update patient referral information for the new pending patient or to facilitate timely resumption of home health services. The Regional Intake Manager under the direction of the Vice President of Intake, is to support both professional and administrative support personnel by interviewing applicants and recommending hires, provides training, make work shift assignments, approves absences, and evaluate the performance of the team.

REGIONAL INTAKE MANAGER RESPONSIBILITIES

Lead and Manage Teams

• Leads and supervises intake staff by providing/coordinating training, performance evaluations, time and attendance, and supportive coaching. 

• Manages and maintains staff schedules and time off

• Train new and current Intake Employees on new and current processes using the most up to date job aids and SOPs

• Ensure staff have access provision and equipment to perform their roles

• May be required to participate in rotational holidays and weekends, if needed

Coordinates and Communicates with Key Stakeholders

• Maintain clear and effective communication with intake coordinators, patients, families, sales, liaisons, insurance, and scheduling

• Collaborates with departments to ensure timely starts and resumptions of care

Data Management

• Ensure accurate, timely, and complete data entry and management of client information for intake workflow including no-admissions, and delays

• Monitors and manages daily workflow using reports and dashboards to ensure patients are scheduled on time

Problem Solving

• Address and resolve issues or concerns that arise during the intake process including obtaining or clarifying orders for home health services and treatments

• Identifies home health clinical requirements on the patient referral to support care transition visit needs

• Appropriately applies critical and clinical judgment to resolve day-to-day concerns

• Demonstrates appropriate steps to escalate concerns to the designated department leader

• Identifies clinical grouping or clinical focus of care for the anticipated home health plan of care prior to start or resumption of care services using appropriate supportive medical provider documentation if needed.

REGIONAL INTAKE MANAGER REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be willing to learn and demonstrate competence with tasks

• Must be willing to audit referrals and the work of the team to evaluate accuracy and timeliness

• Must be willing to learn and demonstrate flexibility in managing rollout and change

• Must be able to maintain objectivity and fairness when managing staff

EDUCATION and/or EXPERIENCE:

• Graduate of an accredited nursing program

• Active Registered Nurse state license

• Minimum of (1) year of clinical experience in home health.

• Minimum of (1) year of direct patient/family experience to address customer service concerns

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

COMMENTS

This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.

About Graham Healthcare Group:

As an innovator in an evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years. In the last several years, our solutions have been successfully integrated across the healthcare continuum.

Join the Graham Healthcare Group and enjoy the following benefits:

• Competitive Pay:  With opportunity for advancement 

• Health and Welfare Benefits:  Various medical, dental, and vision insurance options for you and your family to choose from. 

• Supplemental Benefits: Company paid life insurance and disability benefits.  Also, pre-tax FSA and HSA plans are offered. 

• Generous PTO Packages.

• Retirement:  Save for your future with our company offered 401k plan and pension.

• Company-Paid Education Programs:  Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan. 

Benefits may vary based on your employment status.

NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.

By supplying your phone number, you agree to receive communication via phone or text.

By submitting your application, you are confirming that you are legally authorized to work in the United States.

JR# JR246983