Hospice Scheduling Specialist
Graham Healthcare GroupResponsibilities
SUMMARY
The Hospice Scheduling Specialist will assist the agency personnel in care coordination of patient/client services. This position will serve as a liaison between the organization, referral sources, patients/clients, and agency personnel.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Coordinate and assign daily patient appointments and schedules for clinical field staff
- Complete the scheduling workflow by assigning appropriate clinical team members according to the ordered visit frequencies
- Plan and assign client visits to clinical staff based on geographic proximity and staff availability, in coordination with Clinical Supervisors
- Proactively identify and resolve scheduling issues to ensure all patient appointments are accurately assigned and not missed
- Generate and work daily and weekly scheduling reports to ensure timely patient visit assignments, monitor visit completion, and identify unassigned visits
- Effectively communicate essential information to the hospice management team and clinical providers to support seamless coordination of care and services
- Participate in daily scheduling morning team huddles, and attend scheduled company meetings
- Prepare Triage after-hours, holiday, and weekend scheduling reports for the Triage and weekend staffing teams
- Effectively utilize computer software applications (Microsoft Word, Microsoft Excel, and Microsoft Teams)
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- College degree preferred
- High school diploma or GED equivalent required
- At least two years of scheduling experience (Hospice scheduling highly preferred)
- Strong computer skills
- Critical thinking and problem-solving skills
CERTIFICATES,LICENSES, REGISTRATIONS
Must have and maintain in good standing professional license, certificate, or registration, as applicable.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this position, the employee may travel by automobile and be exposed to changing weather conditions.
COMMENTS
This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.
NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
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JR# JR248656
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