Hospice Triage Registered Nurse

SUMMARY
Organize and direct hospice care. Is experienced in nursing, with emphasis on community health education/experience. Build from the resources of the community to plan and direct services to meet the needs of individual and families within their homes and communities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned as necessary.
• Assume responsibility for notifying Clinical Supervisor or follow up needed in a timely manner during business hours
• Responsible for all triage calls during the assigned business hours
• Responsible for reporting all information to team at end of shift, as well as syncing back electronic documents in a timely fashion
• Stay up to date with current memos and updates to system, read emails, and communicate with team
• Respond to incoming telephone calls from patients and families in a courteous and professional manner with respect for individual, cultural, and spiritual differences
• Make patient care decisions in response to incoming patient telephone calls, using current patient databases and professional nursing judgement; such responses may include giving advice or direction to the patient/family, contacting the physician, or scheduling a visit
• Triage after-hours calls with the goal of problem resolution, patient satisfaction, patient safety, symptom management, positive patient outcomes, and reduction of preventable ER/hospital admissions; initiate communication with attending physicians, other team members, and agencies when needed
• Coordinate/direct after-hours care for the assigned home care and hospice regions including coordination of referrals; contacting patients/interdisciplinary team members as needed or directed; staffing; and scheduling of afterhours visits, DME /IV, supplies, etc.
• Review hospice referrals received after hours; assign staff as appropriate; coordinate, update, and communicate any/all changes to all disciplines, regional scheduling personnel, and to customer service center
• Follow up as needed and appropriately with management staff pertaining to any concerns regarding patient care
• Document accurately and appropriately each patient call and/or encounter in real time and maintain up-to-date patient records for coordination of care
• Coordinate and assign visits which you identify as medically necessary or which is requested by hospice patients/caregiver to meet patient needs
• Comply with Company’s Core Values and Core Competencies
• Perform other duties as assigned by supervisor
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Associate degree from an accredited School of Nursing
• Hold, in good standing, a license as a Registered Nurse, issued by the state in which you work
• A minimum of two (2) years of experience working as a Registered Nurse
• Hospice experience
• Able to use good and sound clinical judgment
• Able to document accurately and appropriately
• CPR certification
• Empathetic, non-judgmental, tactful, responsible, and organized
• Understand the team approach and be a supportive team member
EDUCATION AND/OR EXPERIENCE
CERTIFICATES, LICENSES, REGISTRATIONS
Must have and maintain in good standing professional license, certificate, or registration, as applicable.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
The employee frequently lifts and/or moves up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this position, the employee may travel by automobile and be exposed to changing weather conditions.COMMENTS
This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.

COMMENTS
This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.

NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.

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JR# JR249991