Vice President of Operations

The Vice President of Hospice Operations is a senior executive leader responsible for building and scaling the operating infrastructure that enables high-performing hospice markets. This role is designed for a modern, forward-thinking operator who combines strong operational discipline with innovation, leveraging technology, data, and AI to reduce friction, improve outcomes, and enhance both the clinician and patient experience.

This leader provides enterprise-level leadership to ensure organizational initiatives are aligned, integrated, and effectively executed across hospice operations. They are responsible for advancing performance management, operational consistency, and system-wide efficiency, while supporting best practices, standardization, and long-term organizational excellence.

This leader will oversee centralized hospice functions, including Intake, Scheduling, Volunteer Services, Bereavement, Journey (patient/family experience), Reception, Customer Service, Telephony, and Palliative Care. They will partner closely with market operational leaders to drive business outcomes through effective enablement, alignment, and execution, ensuring that centralized capabilities translate into measurable field performance.

This position plays a critical role in organizational strategic planning and execution, including leading or supporting major enterprise initiatives such as operating model transformation, system implementations, and post-acquisition integration.

While this role does not carry direct P&L or sales responsibility, it is accountable for influencing performance, growth, and quality across the enterprise through disciplined execution, cross-functional leadership, and continuous improvement.

Vice President of Operations Key Responsibilities:

Enterprise Operations Leadership

• Design, build, and continuously improve scalable operating models that support hospice performance across all markets.
• Establish clear standards, workflows, and expectations across centralized functions to ensure consistency and efficiency.
• Identify and remove operational friction points that impact speed to care, clinician productivity, and patient experience.

Market Partnership & Enablement

• Develop strong, trust-based relationships with market operational leaders to understand needs, challenges, and opportunities.
• Serve as a strategic partner to the field, aligning centralized capabilities to drive market-level performance outcomes.
• Influence without direct authority, ensuring adoption of best practices, tools, and processes.
• Translate enterprise priorities into actionable support for markets, while bringing forward field feedback to shape strategy.

Centralized Functional Leadership

Provide direct oversight and strategic direction for:

• Intake
• Scheduling
• Volunteer Services
• Bereavement Programs
• Journey (patient/family experience)
• Palliative Care
• Reception
• Customer Service
• Telephony
• Ensure these functions are aligned to support market success, with clear performance metrics and accountability.
• Continuously optimize for responsiveness, quality, and efficiency.

Technology, AI & Innovation

• Champion the use of technology and data to modernize hospice operations.
• Identify and implement AI-enabled and digital solutions to improve:
  • Intake and referral processing efficiency
  • Scheduling optimization and capacity utilization
  • Clinical documentation and workflow efficiency
  • Call routing and caller experience
  • Predictive insights for operational decision-making
• Lead or support major system initiatives, including EMR optimization and migration.
• Drive integration across systems to create a seamless experience.

M&A Integration & Operational Diligence

• Lead post-acquisition integration planning and execution, including:
  • Centralized function integration
  • Technology and EMR transition or integration
  • Workflow standardization and process redesign
• Ensure continuity of patient care, employee experience, and referral relationships during integration.
• Drive value realization by capturing synergies, improving efficiency, and aligning acquired operations to enterprise standards.
• Establish repeatable integration playbooks to support future growth through acquisition.

Strategic Partnerships & Vendor Management

• Serve as the executive owner of key strategic relationships.
• Advocate for the organization to ensure tools, systems, and vendor support meet operational needs at scale.
• Influence vendor roadmaps, service models, and performance expectations.
• Ensure vendors are delivering value aligned with business priorities and frontline realities.

Quality & Clinical Partnership

• Partner closely with clinical leadership to ensure operational processes support high-quality patient care, experiences, and regulatory compliance.
• Align centralized workflows with clinical best practices and patient experience goals.
• Use data and feedback loops to drive continuous improvement.

People & Culture

• Build and lead high-performing teams across centralized functions.
• Foster a culture of accountability, innovation, and service to the field.
• Serve as a steward of collaboration between centralized functions and field operations.

Transformation & Change Leadership

• Lead enterprise-level initiatives, including operating model evolution and technology adoption.
• Drive change management to ensure successful implementation and sustained adoption.
• Translate strategy into execution through clear priorities, metrics, and accountability.

Vice President of Operations Key Qualifications:

• 10+ years of progressive leadership in healthcare operations, with hospice experience strongly preferred.
• Experience working in or alongside multi-site operations with strong field partnership.
• Demonstrated success influencing outcomes across a matrixed organization without direct ownership of P&L or sales.
• Experience overseeing or partnering with centralized/shared services functions.

Technology & Innovation

• Strong understanding of healthcare technology ecosystems.
• Experience leading or participating in EMR implementation or migration strongly preferred.
• Demonstrated ability to leverage data and analytics to drive operational improvements.
• Exposure to AI, automation, or digital transformation initiatives preferred.

Leadership Profile

• Modern, forward-thinking, and innovative.
• Strong operator with the ability to translate strategy into execution.
• Highly collaborative and relationship-oriented; able to influence without authority.
• Effective change leader who can drive adoption across diverse teams.
• Balances accountability with a service-oriented mindset toward the field.

About Graham Healthcare Group:

As an innovator in an evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years. In the last several years, our solutions have been successfully integrated across the healthcare continuum.

Join the Graham Healthcare Group and enjoy the following benefits:

• Competitive Pay:  With opportunity for advancement 

• Health and Welfare Benefits:  Various medical, dental, and vision insurance options for you and your family to choose from. 

• Supplemental Benefits: Company paid life insurance and disability benefits.  Also, pre-tax FSA and HSA plans are offered. 

• Generous PTO Packages.

• Retirement:  Save for your future with our company offered 401k plan and pension.

• Company-Paid Education Programs:  Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan. 

Benefits may vary based on your employment status.

NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.

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By submitting your application, you are confirming that you are legally authorized to work in the United States.

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