Hospice Customer Service Specialist
Residential Home Health and Hospice Lisle, IllinoisLocation Lisle, Illinois
Company Residential Home Health and Hospice
Job Type Full time
Date posted 04/30/2024
Job Description
At Residential Home Health and Hospice (‘Residential’), we’re looking to add to our extraordinary care team. Grounded by our belief that outstanding care is best delivered in a team-based environment, our Hospice Customer Service Specialist will partner with referral sources and care team members to provide the best support to the patients that we serve.
With our 20-year track record, Residential is a strong leader in the industry. We are consistently named a Top Workplace by our employees and genuinely care where you are in your career path.
Our high value rewards package:
Up to 22 paid holiday and personal days off in year one
401k plan with matching contributions
DailyPay: Access your money when you want it!
Industry-leading 360 You™ benefits program
Company paid emotional health and wellness support for you and your family
Adoption assistance
Access to Ramsey SmartDollar
Certain benefits may vary based on your employment status.
What you’ll do in this role:
• Actively communicate with referral sources on plan of care for their patients and the care team members
• Update referral sources on any changes to the care team and if the patient has been discharged or expired
• Provide customer service related to CAHPS survey
• Serve as the liaison between company and patients/caregivers
• Communicate Admissions and Discharges per protocol
• Understand and effectively explain all programs offered by the company
• Comply with Company’s Core Values and Core Competencies
We are looking for a compassionate Hospice Customer Service Specialist with:
Associate degree preferred
Minimum of three (3) years customer service experience
Familiarity with medical terminology is preferred
Excellent customer service and verbal communication skills
Questions? Call us at (888) 444-0454.
We are an equal opportunity employer and value diversity at our company.
NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
By supplying your phone number, you agree to receive communication via phone or text.
By submitting your application, you are confirming that you are legally authorized to work in the United States.
JR# JR238682
Jennifer Quinones Hospice Nurse
"The support from staff, supervisors, and Medical Directors is great. The education is top notch, too. They always want to give us more, so we can be the best there is. I tell people I can't believe how much time I wasted before coming to work here!"
Wendy Bongero Sr. Vice President of Operations, Hospice
“Leaders who don’t listen to the people on their teams are blowing a huge opportunity. No one knows better than the clinicians what our patients need.”
Jason Breen Speech Therapist
“I’ve done home care with other companies, and the technology we use at Mary Free Bed at Home is much better at facilitating inter-disciplinary communication. The tablets and smart phones enable me to have close working relationships with my team members.”